For commercial-stage biotech
Institutional Web Operations & Compliance for Commercial-Stage Biotech
Enterprise-grade management for the digital infrastructure your commercialization depends on — multi-site hosting, global DNS, privacy compliance, and adverse-event data flows.
Schedule an operational review20
Years in healthcare web operations
From Brigham and Women's Hospital to Sanofi Genzyme — and everywhere in between.
Seven years independent — Harue, since 2019.
It's infrastructure, not a brochure.
A commercial biotech website isn't a digital brochure — it's regulated infrastructure. Adverse-event intake, prescribing information, privacy requests, and accessibility obligations all run through it, and it must withstand legal, security, and audit scrutiny. When teams transition or leadership changes, it still has to run flawlessly. We manage, secure, and document complex multi-site ecosystems where downtime, security gaps, and non-compliance aren't options.
Adverse-event reports, prescribing information, and privacy requests all flow through systems we manage — and document.
The shared layer your whole portfolio runs on
Most of our work isn't a single website — it's the company-wide services your entire product portfolio depends on — across corporate, product, intranet, HR, and social properties. We administer them centrally, so compliance, analytics, and data flows stay consistent and audit-ready.
Shared services — managed by Harue
Core capabilities
Regulated tech stack & CMS operations
- — Multi-environment infrastructure, so nothing ships untested
- — Scheduled CMS core & plugin maintenance, verified by visual-regression QA
- — Daily automated backups + manual snapshots before every deploy, for instant rollback
- — Enterprise hosting administration — edge security (WAF/DDoS), CDN, caching, SSL
Privacy, accessibility & consent
- — State-privacy workflows (CCPA/CPRA, VCDPA) and Data Subject Request handling
- — Cookie consent & tag governance via OneTrust + Google Tag Manager
- — WCAG 2.2 AA accessibility testing (WAVE, Lighthouse)
High-stakes data flows & routing
- — Adverse-event (ADE) & medical-information intake forms with hardened conditional logic
- — Fail-safe email — primary (Microsoft 365 / OAuth) plus automated backup delivery
- — Domain & DNS orchestration across enterprise registrars and dozens of redirects
- — Multi-property analytics & SEO — GA4, Search Console, monthly reporting
Tools & platforms we work in
Deep, hands-on experience across the stack a commercial biotech actually runs on — modern and legacy.
CMS & build
- WordPress
- Astro
- Tailwind CSS
- Custom PHP themes
- Pinegrow
Hosting & infrastructure
- WP Engine
- Netlify
- Cloudflare
- Global CDN
- Edge security (WAF/DDoS)
Privacy & compliance
- OneTrust
- CCPA / CPRA
- VCDPA
- WCAG 2.2 AA
- WAVE
Analytics & SEO
- GA4
- Google Tag Manager
- Search Console
- Rank Math
- Looker Studio
Forms & email
- WPForms
- Conditional / ADE forms
- Microsoft 365 / OAuth
- SendLayer failover
- reCAPTCHA / Akismet
Security & access
- Okta SSO
- SAML
- SSL / TLS
- Daily + manual backups
- Activity logging
Monitoring & performance
- Site24x7
- Core Web Vitals
- Lighthouse
- Image optimization
Dev practices
- Dev / staging / prod
- GitHub version control
- Visual-regression QA
- Documented rollback
- Push-to-deploy CI/CD
Institutional knowledge. Independently delivered.
A fractional model: senior, hands-on expertise without a full-time hire — personally led, backed by a vetted network of specialists when a project needs scale, and everything documented for clean continuity.
John Bloomer
Founder & Operations Lead
- 20 years in web operations across healthcare & life sciences — from Brigham and Women's Hospital to Sanofi Genzyme, and everywhere in between.
- Founded Harue in 2019 — seven years of proven, independent delivery.
- Trained in Information Science — how data is structured, stored, and retrieved.
Addo Klopman
Design & Development Lead
- 15+ years at the intersection of technology and business — development, delivery, and consulting.
- Specializes in high-stakes pharma & biotech digital initiatives, owned end-to-end — strategy and vendor selection through hands-on implementation.
- Background in e-commerce and fintech web platforms, UX, and CRO.
We are your operational memory.
Every credential, process, and runbook — the form-routing logic, the failover paths, the maintenance and rollback procedures, the documented history of every issue and fix — is maintained by us. When staff or leadership change, that continuity is what keeps your properties running and compliant. We're the constant through every transition.
Ask us who, what, where, when, or why — we know.
What you can count on
Clear, contractual service levels — so when something needs attention, there's never a question of how quickly we'll respond.
- 24×7 outage & SSL monitoring with immediate notification
- 4-hour response on urgent issues
- 24-hour response, 48-hour turnaround on standard requests
- Weekly/bi-weekly status reviews and monthly analytics reporting
- Documented change logs, QA, and rollback on every deployment